Using your season ticket credit

Supporters who opted to keep their 2019/20 season ticket refund as credit on their ticket account are now able to use this credit against the price of a new 2021/22 season ticket.

Season ticket credit can be redeemed in person at the ticket office, over the phone or online.

When purchasing online, your credit will automatically come off the total price of your season ticket at the checkout. Supporters can check their balance online by logging into the e-ticket site and entering their ticketing login details.

You can log into the e-ticket website, here.

Should you experience any difficulties when completing your purchase, please contact the Ticket Office via email at or call 0121 772 0101 (option 2).

We have created a step-by-step guide on how supporters can use their credit balance. You can download the guide, here.

Our online ticketing service is available 24 hours a day, 7 days a week.